cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Help Center

Forum Posts

Start a conversation

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4641 Views
  • 0 replies
  • 5 kudos

No cooling feature

The nest is not showing the cooling feature in the app on my phone. Summer is getting close and I just notice that there is no cooling. It shows heat and fan only. Please help.

Google Home no longer works for Google Nest

Love how this thread has been locked after we've been waiting for a fix for over a year. https://www.googlenestcommunity.com/t5/Nest-Thermostats/Voice-command-stopped-working/m-p/547290/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExPWFNETjk0RTk0S0d8N...

sbehnken by • Community Member
  • 57 Views
  • 0 replies
  • 0 kudos

Nest Learning Thermo 3r gen Error E78 after Echo pop instal

My Nest has been working fine for over 2 years until yesterday. We got an E78 error code with something about aux/W2. We tried all the troubleshooting with no success. I also installed a new Echo Pop yesterday and it was having issues this morning to...

RebH by • Community Member
  • 68 Views
  • 0 replies
  • 0 kudos

Nest learning thermostat not charging

I have a nest learning thermostat, which I installed in December (approximately 3 months ago), that has stopped working. It has a flashing red light (28 short flashes followed by a longer flash). A google search tells me it needs to be charged, and I...

PDXRM by • Community Member
  • 71 Views
  • 0 replies
  • 0 kudos

Did the March 21st update mess up your Nest too?

Sorry I don’t know the specific model Nest Thermostat I have, but I quit having heat the exact same day that there was an update. It says that it has no power wire or something like that. And it doesn’t, but it is set up that way with another google ...

Resolved! Google home + Nest

Hi Everyone, Im trying to connect google home with nest app.Once it asks me to login to my nest account I dont know what to enter. I tried my google account. Tried reseting password etc. I read somewhere to use my google logins those dont work either...

Yuretz66 by • Community Member
  • 191 Views
  • 2 replies
  • 0 kudos

No heat from furnace

I have the nest thermostat all wired in with nest power connector installed. Everything seems to run on the furnace but it blows cool air instead of heat. I have only 4 wires that run from furnace to thermostat. R,w,g,y. Why is this not heating? I ge...

jhunn1185 by • Community Member
  • 75 Views
  • 1 replies
  • 0 kudos
to vote
Labels