Neat thermostat broken

[JadeW]

My nest thermostat has broken. It is just dead on its stand. How can I get this replaced please? Thanks

[RXShorty]

Hi @JadeW 

Check out Google Nest Support: https://support.google.com/googlenest/gethelp 😊

[aatienza]

Hey JadeW,

Oh no! I'm sorry to hear that. A few questions: what type of Nest thermostat do you have? Are you getting a blank screen on the thermostat display? Did the issue happen during or after installation? Are the breakers all switched on? Also, have you tried plugging the thermostat into a working outlet? Keep us posted.

I appreciate the help, RXShorty.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hi folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[JadeW]

Hi. No. It is getting power the green light is flashing. However the screen is completely dead. I cannot therefore reset it as I can’t use the screen. 

[JadeW]

Sorry it is a 3rd gen and it has been working fine. Broke a few weeks ago but as not using the heating have only just found it is broken. I have a 6 month old baby in the house and am anxious for it to be replaced as I need heating with him in the house. 

thanks

[aatienza]

Hey JadeW,

Oh no! I'm sorry to hear that. Could you fill out this form and let us know once you're done?

Thanks,

Archie

[JadeW]

Done thank you

[aatienza]

Hey JadeW,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,

Archie