Need a new base for nest thermostat

[Kl7]

Hi, how can I purchase a new base for the nest thermostat?  Would rather not buy one used on eBay.  Please advise.

[Jenelyn_O]

Hi Kl7,

Thanks for checking it with us. What type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. I suggest visiting the Google Store to check the availability of your thermostat base.

Best,

Jenelyn

[Kl7]

Hi, I have a nest 3rd generation thermostat. I tried going to the Google store and searching for a nest replacement base but was unable to find it. Can you provide me a link? 

[Kl7]

Also, by asking which generation of nest thermostat I have, are you implying that replacement bases are available for some models but not others?  I don't see parts available for any generation of nest thermostat.  Any advice?

[EdmondB]

Hello KI7,

Any type of Nest thermostat base is no longer available in the Accessories part of the Google Store. We'd like to know more about this. Please fill out this form so we can help you further.

Thanks for the help, @Jenelyn_O.
 

Thanks,

Edmond

[Kl7]

Hi, I ended up buying one second hand and it fixed the problem I was having.  It's sad that this product is no longer being supported as it has in the past.  It really is shameful.

[EdmondB]

Hey there.

I’m sorry for the trouble this has caused you, Nest Learning thermostat is still being supported as some third party stores still sell this product. The form that we asked to fill out will help our thermostat support to contact and further assist you.  Let me know if you still need any help from here.

Regards,
Edmond

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond

[Markjosephp]

Hello folks,

I appreciate you looking into this, Edmond.

@Kl7, thanks for completing the form; we have received it. Soon, a member of our higher tier of support will contact you via email. So please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark