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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23620 Views
  • 0 replies
  • 8 kudos

Nest Says Heating but Furnace not turning on

Since I turned on my heat a few weeks ago, the Nest says that the heat is on but the furnace is not running and doesn't run until it reaches my Eco temp. then it will warm up the house again. I'm home all day and my phone is connected to home/away as...

Wissman by • Community Member
  • 1703 Views
  • 4 replies
  • 0 kudos

One of my two thermostats will not update any further

One of my two thermostats of the same model will not update any further. One is at 6.1.1-21 and the other at 6.2-22. Even if I choose to manually update. It's says there are no updates which clearly is not the case. Support did not have a clue.

Resolved! My Nest Learning Thermostat doesn't show the hot water option

Hi People My partner and I just moved to our new house and the previous owner had installed for heating and hot water the Nest system. We have two nest thermostats with two "Heat link", one for downstairs (heat and hot water) and the other one for up...

EreaPita by • Community Member
  • 1703 Views
  • 4 replies
  • 0 kudos

Resolved! Gen 3 thermostat showing e74 code.

Have an older Carrier air handler and Payne heat pump which replaced original Carrier Heat pump. Air handler supplies supplemental and/or emergency heat. Thermostat is 3(?) years old and has worked pretty well. Originally used Rh and Rc connection pe...

ttefft by • Community Member
  • 2440 Views
  • 4 replies
  • 0 kudos

Thermostat says online my app says offline

My thermostat says connected to wifi and router but my app says offline. I am not at my home (it’s our vacation home) but I had someone check it and it’s online and connected how do I get the app to work again?

Adding new product

Can’t add my new on-line Nest learning thermostat to my app on my iPhone. Keep getting error message.

Moved into new rental property with neat thermostat

I recently moved into a new rental property and the nest thermostat is locked with a pin so I am unable to change anything or add it to the app. I have plugged into a computer and am able to see the technicalinfo.plist file

Mmorin29 by • Community Member
  • 1040 Views
  • 4 replies
  • 0 kudos

Nest E (Rev1) is Dead

I have a battery issue. Even after taking it off the base and charging via USB for 5 hours it only shows a black screen. I have 2 Next thermostat E (Rev1) devices and one is fine and this one after 5 years has been giving me battery problems for two ...

BBoyd by • Community Member
  • 852 Views
  • 3 replies
  • 0 kudos

Rh (heat link) not detetcted

I just installed the nest thermostat the learning one and it seems it doesn't detect the Rh Cable. I have a heating with baseboards and the air conditionning with forced air, it worked before with a battery powered thermostat. Also now when I heat th...

Blank screen

Any ideas why the screen keeps going blank (and unresponsive) with green flashing light?I see several others have had same problem but for some reason you can’t access the resolution.

Plug by • Community Member
  • 2025 Views
  • 7 replies
  • 0 kudos
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