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Nest E (Rev1) is Dead

BBoyd
Community Member

I have a battery issue.  Even after taking it off the base and charging via USB for 5 hours it only shows a black screen.  I have 2 Next thermostat E (Rev1) devices and one is fine and this one after 5 years has been giving me battery problems for two weeks now.  As of today, 11/1/2021, it has completely gone dark/dead.  This is crazy to think I need to purchase a new Nest.  It's getting cold in the North east at night and need this second thermostat to work properly.  

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey BBoyd,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey BBoyd,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey BBoyd,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake