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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23798 Views
  • 0 replies
  • 8 kudos

no power error

installed nest thermostat back in April has been working fine and just now lost power. have reset Hvac, taken batteries out and put back in, checked all wiring taking wires out putting back in, no blown fuses , no issues with unit and water drain pip...

cjb64 by • Community Member
  • 529 Views
  • 2 replies
  • 0 kudos

Thermostat not charging since last update

I have a 2nd gen Nest Thermostat which has been working flawlessly for many years until the 24th Sept when it was last updated (automatically) Since then it doesn't hold a charge, goes to low battery mode and then forgets the wifi and disconnects fro...

Eog747 by • Community Member
  • 581 Views
  • 1 replies
  • 1 kudos

nest thermostat off line

I need to speak with someone about the Nest Learning Thermostat off line issue. I tried all troubleshooting steps and no result. I need to speak with tech support in order to exchange the device. Thanks

nrc by • Community Member
  • 359 Views
  • 1 replies
  • 1 kudos

Fan Delay - Condensing Unit ON first

Is there a way to delay my fan from coming on right as the condensing unit comes on? The fan blows the hot air that has collected from the surrounding attic into the house before the coil gets cold. So, I want to delay the fan and allow the coil to g...

C Wire Not Detected

Yesterday I had an On Tech technician install my Google Nest Thermostat. I didn’t realize it didn’t come with a wall plate to cover blemishes from the previous thermostat. So I ordered one. The tech showed me what to do to install it myself. I just p...

Nest thermostat 3rd Gen constantly restarts due to low battery

Hello,I’ve exhausted all the help articles so I’m hoping this will help!I’ve had my thermostat for about 2 years and about 6 months ago it stopped connecting to WiFi, tried to fix in every way recommended but nothing worked, as I could still use it t...

Kissa by • Community Member
  • 760 Views
  • 4 replies
  • 0 kudos

Nest 3.0 thermostat OFFLINE again today

Hi Google technicians, Steve Szommer was called by Google technician Jack. He helped to set up my ipone to control Nest 3.0 thermostat. But in 8 minutes later on failed again. May I ask Google to provide their reference number so I can give to Rona w...

Steve110 by • Community Member
  • 505 Views
  • 2 replies
  • 2 kudos

Nest Thermostat - Connection Issues

Recently changed from BT broadband to Fibrus fibre. Since then, my Nest app frequently shows the device as not connected. The Fibrus installation included an Eero 6+ which uses a single SSID for 2.4ghz and 5ghz. I have tried numerous steps to try and...

Nest Thermostat Lost Power

We are experiencing the same issue that many others have reported. Here’s a breakdown of our situation:We have a 3rd generation Nest Thermostat with 5 wires connected (Y1 - yellow, G - green, OB - white, Rc - red, C - blue). One day, we noticed that ...

Nest thermostat gen 2 matter support

Hello Nest community,I've been using Nest Thermostats for years, and I'm generally pleased with the display, learning functionality, and iOS app. However, I've been less satisfied since Google's takeover of Nest.One of my main concerns is the long-aw...

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