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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4638 Views
  • 0 replies
  • 5 kudos

Resolved! Ac turns on for 30-58 seconds then shuts off

I have reset the thermostat several times connected a c wire and reset and I am still having an issue. The ac will turn on for 33-58 seconds and shut off again and continue to do this.

Harbi85 by Community Member
  • 566 Views
  • 6 replies
  • 0 kudos

Winter Safety Temperature Cap of 45F Too Low

For those of us who live in areas prone to cold snaps in the winter, the max safety temperature setting of 45 F seems far too low.Yes, water obviously does not freeze at standard pressure until the temperature is below 32 F, but 55 F is often recomme...

lukesee by Community Member
  • 138 Views
  • 1 replies
  • 0 kudos

Nest Learning Thermostat- Unable to connect WiFi or Nest App

I have been reading a lot of forums. It seems like many people are having similar issues and I feel like I have tried everything I read. I have factory reset my thermostat and removed it from the app. I have tried setting it back up and I am either u...

Re: Wi-Fi stopped working on Nest

It is my thermostat. And why is it impossible to get help from one of the largest companies in the world? I do appreciate you responding...Thank you.

Will737 by Community Member
  • 116 Views
  • 1 replies
  • 0 kudos

Nest 3rd Generation Thermostat Failure

After nearly five months of 3rd Gen device failure, multiple photo uploads, communication exhanges, form completion, case escalation, and coutless troubleshooting sessions, I will look to replace the failed 3rd Gen Thermostat with another manufacture...

Vetter91 by Community Member
  • 359 Views
  • 8 replies
  • 0 kudos

H72 - Heat Link dead

Hello,Our Nest thermostat stopped working a while back and today I found some time to debug the issue.As the thermostat was empty I charged it (off the wall mount) by usb, after charging and placing it back on the wall it gave a H72 error/not having ...

Nickbr by Community Member
  • 984 Views
  • 22 replies
  • 1 kudos

Heatinf randomly coming on!

Hi. Wondered if anyone can help. I have my heating and hot water on schedules - or in fact my heating is switch off completely in summer… randomly, my boiler fires up outside of my scheduled hot water times (and with heating off)… and it doesn’t show...

Sigs by Community Member
  • 401 Views
  • 8 replies
  • 0 kudos

Need entry key on already installed app

Nest app got deleted and now it doesn’t allow me to make changes to thermostat . Attempted to recover entry key through settings but it’s tells me app is already installed.can anyone help with this ?

Jguz by Community Member
  • 142 Views
  • 1 replies
  • 0 kudos

Can't connect to WiFi

All of a sudden my Nest Thermostat is unable to connect to my WiFi network and is unable to find any networks when scanning. The Nest literally sits under my access point and no other device has any problems. I've read on this forum and online that o...

Zulnov by Community Member
  • 219 Views
  • 4 replies
  • 0 kudos
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