Nest 3rd Gen Thermostat App Connectivity

[EEnders]

My Nest app constantly losses connection with the thermostat.  I've tried everything to repair the connection.  What else can I do? 

[tajennifer]

Hi EEnders,

Thanks for posting. I'm sorry to hear you're having this situation with the connection of  your Nest Thermostat 3rd gen and the app. I understand how frustrating that can be. To provide you better assistance, could you please tell me what steps you've already tried to resolve the account connection with the thermostat?

Once I have more information, I can provide further assistance.

Best regards,
Jenny

[EEnders]

Thanks for reaching out. I’ve reset my router, I reset the thermostat. The app will work for a few days then will stop. This has been happening at an increasing frequency over the past 2-3 years. 

[tajennifer]

Hi EEnders,

Thanks for the update. I'm sorry for the situation did not solve after those steps. But don't worry, I can help. Here are the steps that you can try to make it work again.

Remove the current Wi-Fi information on your thermostat:

1. Press the thermostat ring to bring up the Quick View menu.
2. Select Settings.
3. Turn the ring and select Reset.
4. Select Account Connection.
5. Select Reset to confirm.
6. After the reset is complete, remove your thermostat from the app. To reconnect your thermostat, set it up in the app again.

Please let me know if you have more questions. I'll be happy to help.

Regards,

Jenny