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Moved into new rental property with neat thermostat

Mmorin29
Community Member

I recently moved into a new rental property and the nest thermostat is locked with a pin so I am unable to change anything or add it to the app. I have plugged into a computer and am able to see the technicalinfo.plist file

4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.


Volunteer since 2011, Product Experts are not Google employees.

Jake
Community Specialist
Community Specialist

Hey Mmorin29,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Mmorin29
Community Member

Yes thank you, I was able to resolve the problem with customer support

Jake
Community Specialist
Community Specialist

Hey Mmorin29,

 

Glad to hear you were able to resolve the issue. With that being the case, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

 

Best regards,

Jake