Moved into new rental property with neat thermostat

[Mmorin29]

I recently moved into a new rental property and the nest thermostat is locked with a pin so I am unable to change anything or add it to the app. I have plugged into a computer and am able to see the technicalinfo.plist file

[David_K]

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

[Jake]

Hey Mmorin29,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Mmorin29]

Yes thank you, I was able to resolve the problem with customer support

[Jake]

Hey Mmorin29,

Glad to hear you were able to resolve the issue. With that being the case, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

Best regards,

Jake