Need to change my email

[Adavillaneva]

My old email is not is not acceptable.  I need to change the email so I can reset the password 

[CoolingWizard]

You need to contact your old email provider and get the mail forwarded to your new email.  Your password reset is more difficult without it.  

[Markjosephp]

Hello everyone,

I wanted to stop by and see how I could help.

Thanks for the input, @CoolingWizard.

@Adavillaneva, are you trying to access your email account associated with your Nest Thermostat? If you no longer have access to the account, it would be best to link your Nest Thermostat to your preferred email address to update the access. With this, resetting the Account Connection in your Nest Thermostats settings would help to unlink it from the old account. Once disconnected, reconnect your thermostat to your Wi-Fi network and proceed with adding it to the app, but with your new email address.

Let me know if you need more help.

Regards,
Mark

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan