Hi Jer215,
Thanks for reaching out here in the community! I understand that you're looking for the promo code discount to upgrade your Nest Learning Thermostat (1st gen). I'd be happy to assist you with this.
Please note that eligible customers were sent one email with an upgrade offer per home structure for their Nest Learning Thermostat (1st or 2nd gen). If you can't locate it, please check your spam or junk folders first, as the email may have been filtered there. I suggest searching the email inbox associated with your thermostats for the subject line: 'Important service update for your Nest Learning Thermostat (1st or 2nd gen)'.
If you've confirmed the email isn't in your spam or junk folder, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
Keep me posted.
Best regards,
Jenniffer
