Nest 3 Thermostat Nest app will not connect to IPad to do settings, al fixes tried

[IanA]

Our Thermostat 3 app will not give me the Schedule page to adjust thermostat on my IPad, it has in the distance pasted but not for months.

. My green light is on, (Red herring ) and reset , rebooted WIFi , Nest customer service is not fit for purpose 

having written to support I have come to the conclusion it’s a robot with a script !

Any help would be greatly appreciated.

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[Markjosephp]

Hello IanA,

Thanks for reaching out to the Google Nest Community Forum. I'd love to know more about this.

Could you please tell us more about what's happening? Are you having an issue navigating and controlling your thermostat in the Nest app on your iPad? If so, could you provide a rundown of all the steps you've tried?

I'll look forward to your response.

Regards,
Mark

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Thanks,

Juni

[Markjosephp]

Hi IanA,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Regards,

Mark