Nest 3rd Gen - Hot water without internet?

[Gonch1980]

Hi All,

I fitted my Nest 3rd Gen thermostat about a year ago and all seems good.

One thing I would like to know is should the hot water (water tank) scheduling still work if internet access is unavailable?

So a few weeks back I woke up to find the internet connection is off as the provider had a technical issue in the area. My wifi network was still working (but no internet) as I have the providers router in modem mode, and my own router controlling the network.  Then I found I had no hot water as the normal scheduled hot water timings hadn't happened. So I resorted to manually turning on the hot water on the Nest thermostat, which worked but needed a good hour to heat a cold water tank.

Is there a setting that the schedules still run as programmed in the absence of internet?

Thanks

[Jake]

Hey Gonch1980,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Gonch1980]

Hi Jake,

Thanks for the reply. Im not sure as I do t think ive had any more Internet supplier outages.

Do you have an answer to my question?

Thanks

[Jake]

Hey Gonch1980,

Glad to be of help. The device is set up to function properly when losing internet connection to ensure your home is still heated/cooled. This includes heating water, and I am sorry you ran into an issue. If you notice this happens again, double-check your heating schedule, to ensure everything is working properly. Let me know if you have any other questions from here as well.

Best regards,

Jake

[Gonch1980]

Ok thanks.

Maybe it was down to using home/away assist, that doesn't always seem correct

[Jake]

Hey Gonch1980,

Glad to be of help. With the issue being resolved, I am going to lock the thread at this time. If you run into any trouble or questions from here, please feel free to create a new post. 

Best regards,

Jake