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Nest 3rd Gen Learn

Community Member

The Base of my Thermostat (the base with the blue bubble level) is faulty and no longer working. I have searched everywhere and it cannot be found and without this base, I am unable to attach my Thermostat to the wall.

I would like to buy a replacement for the Thermostat base but cannot see where to do that. Is there any way I can get a replacement?



Platinum Product Expert
Platinum Product Expert


Where are you located? In the US/Canada area or the UK/Europe area?

To ensure that I see your reply, please tag me using @Patrick_Caezza

@Patrick_Caezza thank you for your prompt reply. I am in Toronto, Canada. Any ideas where I can buy a replacement base for my gen 3 nest?


Unfortinlity they no longer offer the base for sale in the store.

Check to see if your thermostat is still in warranty here.

Google Nest Warranty Helper 

If it is then you can open a trouble ticket.

If it isn't still in warranty then your best option is eBay.

To ensure that I see your reply, please tag me using @Patrick_Caezza