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Nest 3rd Gen Thermostat W5 Error - No Connectivity

francesco-penza
Community Member

Hello. I’ve had a Nest 3rd Gen Learning Thermostat for about 2 months now and it’s been working fine! Today it started showing error code W5 and it doesn't see my router or my mobile hotspot anymore. I’ve tried all the troubleshooting steps repeatedly, restarted my router, entered the name and password manually without any luck. Is replacement the only option? I bought my nest on Amazon.ae, how can I ask for a replacement? Thanks, Francesco

4 REPLIES 4

Markjosephp
Community Specialist
Community Specialist

Hello francesco-penza,

 

I'm sorry for the experience you had using the Nest Thermostat, and I appreciate all the steps you've taken. We'd be happy to take a look into this for you.

Please fill out this form with the needed information and let me know once you're done.

 

Thanks,

Mark

aatienza
Community Specialist
Community Specialist

Hey there,

 

It's us again. Were you able to fill out the form?

 

I appreciate the help, Mark.

 

Thanks,

Archie

Hi Mark, 

Thanks for your message. I have filled up the form.

What shall I do next?

Thanks

Francesco

Hello Francesco,

 

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. Also, please continue the conversation there, as this thread will be locked within 24 hours.

 

Regards,

Mark