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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4673 Views
  • 0 replies
  • 5 kudos

New thermostat won’t turn on despite charging for hours

Brand new learning thermostat won’t turn on. Had plugged into wall, blinking red. Nothing. Have plugged into the wall, using different charger cables and outlets. Nothing. The light blinks red when plugged in. But despite charging for over 18 hours i...

JAStelker by Community Member
  • 279 Views
  • 1 replies
  • 0 kudos

Not switching to alternate fuel when time to heat is long.

I have a dual fuel heat pump with propane gas furnace as back-up.The heat pump lockout is currently set at 40F. The current outdoor temp. Is 46F.The heat pump does not seem to be able to keep up with the demand of 70F. The air temp out of the registe...

Patrick43 by Community Member
  • 916 Views
  • 4 replies
  • 0 kudos

Resolved! Nest thermostat and R wire

Ok, so I worked with the Support Chat person yesterday and determined that my current Honeywell thermostat IS compatible with the Nest, however, I need to get an R wire- or talk to a Nest Pro to check out my system to make sure it will work. Specific...

Thermostat.jpg
Melkapp by Community Member
  • 4691 Views
  • 10 replies
  • 0 kudos

Nest Thermostat

I am unable to connect my thermostat. Try to re-set from app, but thermostat is locked. It has a pin, but do not remember pin.

Nest Learning Thermostat -dark screen and red flashing light

Installed two Nest Learning thermostats 6 months ago, and both have worked fine. About 12 hrs ago, the unit for the main part of our house went offline and displays a red flashing light. Screen is dark. Tried all the troubleshooting suggestions. Unit...

Kdh by Community Member
  • 448 Views
  • 2 replies
  • 0 kudos

Thermostat flashing red light with dark screen

Installed two Nest Learning thermostats 6 months ago, and both have worked fine. About 12 hrs ago, the unit for the main part of our house went offline and displays a red flashing light. Screen is dark. Tried all the troubleshooting suggestions. Unit...

Kdh by Community Member
  • 580 Views
  • 1 replies
  • 0 kudos

my Nest 3rd gen doesn't have Airwave option why?

I change my old thermostat to 3rd Gen Nest wires from the wall only 4 wires everything work but I don't have Airwave option in my Nest thermostat in my old thermostat I have that after I torn AC off fane will stay on for couple minute then turns off ...

Heatlink click on/off

Hi replying to my previous post about the heatlink and thermostat not responding to the boiler. I have done as asked I've been to the heat link opened the nest app and switched the heating on/off but there's no click

Naz007 by Community Member
  • 216 Views
  • 0 replies
  • 0 kudos
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