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QR Code and Entry mode Do Not Work

itsjustsocold
Community Member

We recently reset our wifi and needed to re-add our thermostats to our home App. 

The QR code immediately takes a blurry photo every time and fails to connect. 

The Code Entry method asks me to choose the last four digits of the serial from a list it never populates. just gives a blank screen. 

My house is freezing. Every day I'm battling against this thing trying to run my AC to 65 degrees. please help.

6 REPLIES 6

davidking
Gold Product Expert
Gold Product Expert

You selected you have the Nest Learning Thermostat, which is setup in the Nest app and not Home app. 

Try these steps:

  1. If you haven’t already, download the Nest app on a phone or tablet.
  2. On the Nest app home screen, tap the Settings cog.
  3. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
  4. On the thermostat, press it to open the quick view menu and tap the Settings cog.
  5. Turn the ring to select Nest app and press to open it.
  6. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
  7. Follow the remaining steps in the Nest app.

Volunteer since 2011, Product Experts are not Google employees.

Every screen that you described is what I'm doing in the home app after selecting nest thermostat. The set up screens are there. The QR function takes the image too quickly and blurry to read it. The entry mode doesn't finish loading the selection list. I'm assuming this must be a canned response to keep the reply counts up since I already described both of those points in my post. 

To double check, what model of thermostat do you have? Here's how you can check:

https://support.google.com/googlenest/answer/9246551

When creating your question, you selected you have the Nest Learning Thermostat. You said you're trying to set it up in the Home app, which will not work. You need to use the Nest app. The steps I shared above will only work in the Nest app, not the Home app.


Volunteer since 2011, Product Experts are not Google employees.

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for your help here, davidking. 

 

itsjustsocold, I know it's been a while but I wanted to jump in to check if you're all good here. How's your thermostat now?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey itsjustsocold, 

 

Checking back in — still need our help here?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba