cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Heat link v3 dead

ramonnb
Community Member

My Nest Learning Thermostat has been working great for one year and now stopped charing the learning thermostat. Digging onto it there is no charge on T1/T2 and I've checked that there is charge on the electricity plug connected to Heat Link. I can imagine that some fuse or internal from heat link got broken due to the heat these last days. How can I ask for a replacement ?

7 REPLIES 7

AndaD
Community Specialist
Community Specialist

@ramonnb

 

Hi there and thanks for bringing this to my attention. I'm sorry to hear about this, but rest assured that we'll find a solution together. For starters, can you tell me when the issue started and which type of Nest Thermostat do you have (Nest Learning Thermostat 2nd gen/3rd gen, Nest Thermostat E, or Nest Thermostat 2020)? Also, what country are you located in?

ramonnb
Community Member

Thanks AndaD, 

 

Its a Nest Learning Thermostat 3rd Gen, bought 18 Jan 2021 in Spain.

AndaD
Community Specialist
Community Specialist

@ramonnb

 

Thanks for the details. Let's see some details. So can you confirm that there are no LEDs on your Heat ink at the moment?

ramonnb
Community Member

Yes IMG_heatlink.jpg

AlexD
Community Specialist
Community Specialist

Thank you for the picture. A few more details I want to check: 


1. Was it installed by a Nest Pro or by a heating/electrical engineer?
2. Did you notice any message on the thermostat display?
3. Did you notice any power cut in the area before this occurred?
4. Did you have any maintenance done on the heating or electrical system recently? 
5. Do you have only one or multiple Google Nest thermostat devices at the location?

CristianC
Community Specialist
Community Specialist

Hi there. Just checking in. How's it going with your Heat Link?

DragosC
Community Specialist
Community Specialist

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!