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Wi-Fi disconnected

Batch
Community Member

It seems to me there are a few of us that Wi-Fi has disconnected and we do everything we’re told and nobody has given us an answer that works .

8 REPLIES 8

thomas6
Community Member

"Your warranty ended June 16th, 2022. We recommend you buy a new thermostat."
This was the answer I got, 10 days passed the warranty expiration. Very disappointed in the lack of support.

Don't know what I'm going to do yet.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I'm sorry for the delay. @Batch Are you getting any error message when your thermostat disconnected from your Wi-Fi network? What type of Nest thermostat do you have? Also, did you make any changes to your Wi-Fi network?

 

@thomas6 Could you tell us when and where you purchased your thermostat? Also, are you in the same country where you bought it?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

Batch
Community Member

Google support sent me a new thermostat and I sent the other back

Thanks

Ryan_G
Community Specialist
Community Specialist

Hey Batch,

 

Thanks for the reply.

 

It's great to hear that a replacement Nest Thermostat is on the way. Let us know if you need further help by replying to this thread.

 

Regards,

Ryan

thomas6
Community Member

@aatienza, I purchased my thermostats from Home Depot online on June 9th 2020. Yes, I'm in the same country where I purchased them. Would love to get a replacement for it since it seems like a product issue and not something we did wrong.

MelbaDT
Community Specialist
Community Specialist

Hey thomas6, 

 

We understand how you feel and we'd like to check this further. Could you provide the case id of your interaction with our support team?

 

Best, 

Melba

thomas6
Community Member

@MelbaDT I chatted with support the first time with a case ID of 1-2314000032653. I then called support but didn't write down the case ID.