Google Nest Community

thomas6 · 06-28-2022

I have a Nest Learning thermostat that I purchased June 16th 2020. About 4 days ago I noticed it was disconnected from the network, I thought nothing of it and let it sit a couple days to reconnect. It never did.I started looking into it today, to tr...

thomas6 · 09-24-2022

@EdwardT No other questions. Thanks again for the team's support.

thomas6 · 09-15-2022

@MelbaDT @Ryan_G I received the new thermostat and replaced the non-working one. Simply unplugged the broken one and plugged in the new one and it works just fine. Hope it lasts for more than 2 years this time. Thank you for your help in this process...

thomas6 · 09-06-2022

Thank you for giving me the heads up about the email, I had missed it. I will get a response back to them as soon as possible.Thank you @Ryan_G and @MelbaDT for your support here through the forums. This has been a better experience with more conside...

thomas6 · 08-13-2022

@MelbaDT I chatted with support the first time with a case ID of 1-2314000032653. I then called support but didn't write down the case ID.

thomas6 · 08-10-2022

@aatienza, I purchased my thermostats from Home Depot online on June 9th 2020. Yes, I'm in the same country where I purchased them. Would love to get a replacement for it since it seems like a product issue and not something we did wrong.

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Nest Learning Thermostat - WiFi not working

Re: Wi-Fi disconnected

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