Nest 3rd Gen fresh from box Wi-Fi failure?

[User567890]

Setup a new Nest Learning Thermostat 3rd gen. Was able to setup and connect to account and wifi. Immediately it started dropping wifi signal and now will not even show any available networks. I have tried multiple resets back to factory and removal from the app, completely restarted the process 3 times. Still cannot see any WiFi networks. Searched all available trouble shooting and no error codes are being given. I’m assuming there is a hardware error. Would appreciate any support.

[Jhonleanmel]

Hi User567890,

Thanks for reaching out. I'd love to know more about this. Could you share a photo of your current thermostat's wiring? 

Thanks,
Mel

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Dan_A]

Hi User567890,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan