Nest 3rd Gen - how to cancel out of Nest Pro ID login?

[Durhams]

Hi - I was looking around the options on the thermostat itself, and it is now stuck asking me to enter the 6 digit Nest Pro ID - which I don’t have? I press Done, but it doesn’t cancel. I left it thinking it would time out, but it’s still stuck on it 2 days later. How can I ‘escape’ and get back to the usual displays? 

[Markjosephp]

Hello Durhams,

I'm sorry to hear that you got stuck on the same page on your Nest thermostat in the past few days. I'd love to help.

Let's give this step a try; tap and hold the ring for 10 seconds until it shuts down to restart.

Let us know how it goes.

Thanks,
Mark

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Mark.

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,
Archie