Nest (3rd gen) will not follow schedule, sets itself to 70

[Catahoula]

I have reset the schedule on the device and reprogrammed (on device, not app, thought tried app too), shut off everything I could find in the app - home/away, auto-schedule, sunblock, early on - but no matter what I do it will not follow the schedule I set.  Every time I walk away or shut down the app, it sets itself back to 70 degrees.

[PGolf]

I'm no expert, but we recently installed a new heat pump that included Nest Renew (controlled by Google Home). If your Nest settings have Energy Shift settings, check that they are not set to Prioritize cleaner energy or Prioritize cheaper energy. When I turned those on, I noticed my temperature settings would automatically drop (only a degree since we're in NorCal where it doesn't get super cold). Maybe that helps. (?)

[EduardoN]

Hi @Catahoula,

Thank you for contacting our support community! I sincerely apologize for the inconvinience with the schedules on your Nest Thermostat, and I appreciate you taking the time to troubleshoot it. I'm happy to help you.

I've reviewed the information you provided, and I have a few more questions to help me better understand the situation.

• What type of thermostat do you have?
• Do you have Nest Renew?
• Are there any error messages? If so, what are they exactly?
• How many thermostats do you have in your house?
• Has there been any recent changes or upgrades to your HVAC system?

Visit our Help Center to learn more about Change the temperature to update the thermostat schedule.

@PGolf Thanks for sharing that information; it's important for everyone to know!

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo