Nest 3rd gen

[Climbingfrog]

Yesterday morning my Nest Learning Thermostate 3rd generation disconnected from my wifi for no reason. There wasn't a power outage not a power surge. It just lost the connection. I have gone through all of the recommended steps twice to try to reconnect but it only shows that it is searching for networks. I physically entered my wifi info and it couldn't find it that way either. I also reset my router and wifi twice to see if it would find it and it still couldn't. Any suggestions on what to do?

[EVatne]

I experienced the same thing today.  Did everything with resetting the router and thermostat.  Nothing seems to be working.

[Climbingfrog]

I am still waiting to hear back from Google about the issue. It looks like they have a major issue with this and need to get it corrected!! 

[EVatne]

They are sending me a replacement unit.  Said that the base/wiring are ok, just need to swap out the thermostat unit itself.  I went online to the help desk and requested a call.  They called me within 5 minutes.  I was on the phone with the tech rep for about 20 minutes.  Process went relatively smoothly, now hoping the new unit operates better than this one - bought back in Sept 2022.

[Climbingfrog]

They are sending me a replacement as well but I am not happy that they are holding the full amount of a new unit and sending me a refurbished unit. I purchased mine in December 2022 and 5 months later am having to replace it. If I knew that there was a connection issue with this thermostat I would have purchased a different brand. They aren't fixing the issue with the connection problems but just sending out refurbished replacements. 

[EVatne]

Agree that is disappointing to hear.  Definitely not making a long term fan out of me if that's their solution.  I had a Honeywell (don't recall the model) prior and was not happy with that functionality so was hoping this would have been a good replacement.  Good luck to us both with the refurbished unit.

[zoeuvre]

Hi everyone, 

I really understand that this is disappointing on your part, and we'll take this as feedback. Our devices undergo a comprehensive process to ensure the highest standard of quality before they are shipped and to ensure they operate as expected.

Please let us know if you have any additional questions or concerns before we lock this thread within 24 hours.

Thanks, 

Zoe