Hey everyone, I cannot access my thermostat to add it to my Nest App because It's locked and I don't

[Kasia1]

Hey everyone,

I cannot access my thermostat to add it to my Nest App because It's locked and I don't remember the pin.  I keep seeing a link to reset it and have someone from Google reach out to me via "chat", but have yet to have that work.

My thermostat does show up when I plug it into my computer.

Thanks in advance! 

[Jenelyn_O]

Hi Kasia1,

Thanks for reaching out. Please fill out this form with the needed information and let us know once you're done.

Best,
Jenelyn

[Juni]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.
 

Thanks,

Juni

[Kasia1]

Thank you

[Markjosephp]

Hi Kasia1,

We're glad to help! It looks like we can consider this one complete, so I will lock the thread within 24 hours, and don't forget to check your spam or junk folder for the updates.

Regards,

Mark