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Nest 3rd generation. I used to be able to log in to google through my phone

mdciom
Community Member

Hello

I had to change the password in my gmail account.

I seem to have messed up log in on my phone nest app .

I have turned phone on and off. Unistalled and reinstalled a few times from play store.

So tried to do this on the laptop. Managed to get into nest on my laptop using google sign in. 

 

But really want to have the app working on my phone again. Anyone please can you help me?

On phone you have a G sign in with google and cant do it on phone that way, I put in my email and then it says "nest already has some access. See the 3 services that nest has some access to"  

when you press the CONTINUE button it then says "action blocked.  This action is not allowed by your organization".  I dont now whats going on why is this happening please, I have tried and tried I get this each time, I used to be able to use this app.  Its the same phone Galaxy modern android phone.

or

sign in with Nest - tried that was as well and maybe forgotten password, so did password reset about four times and no email has come through.

 

Its not great to just be able to later schedules, temps from the laptop, any help please?

I presume I have the right app as its the same blue house and says Nest. 

Please can someone help me.

 

Thank you Michele

 

 

 

 

 

1 REPLY 1

tajennifer
Community Specialist
Community Specialist

Hi mdciom,

 

Thanks for posting. I'm sorry to hear about the situation that you are experiencing while you are trying to sign in to your Nest app account. I appreciate the steps that you tried to solve the situation and reset your password. I understand how frustrating this must be. But don't worry; help is here.

  •  Can you please try to sign in on a different phone?
  • Can you please provide the picture of the error?
  • Could you please specify why the option "Sign in with Google" is not working?

Please keep me posted.

 

Best regards,

Jenny