Nest 4 very disappointing

[Craw]

I just recently got a new AC and furnace. For years I had the original nest and figured that since I was going to this expense I would go all out and get the latest nest and control humidity from it. After wasting about 3 hours resetting it numerous times to try to get it to control humidity it final seems the issue is that you need a pro id to just identify the * terminal as a humidifier.  Are you kidding me Google what a bunch of crap. This is one wire on a standard setup. I guess I will be contacting them to return it. So disappointed in what they have done. Also the fact that they leave enough info but (don't mention that none of it works unless you have a pro id) that you waste hours.wish we could charge them for wasting my time. 

[ovidioj]

Hello @Craw,

Thanks for posting in the community.
I apologize for the inconvenience caused by the Nest thermostat not controlling humidity as expected. I understand your disappointment with the "pro ID" requirement. I appreciate your effort. 

To help us troubleshoot this issue further, please fill out this form: contact us form. Please provide as much detail as possible about your HVAC system, Nest thermostat setup, and any error messages you've encountered.

We'll review the information and provide tailored assistance. If necessary, we can escalate the case to our technical support team for further investigation.

Thank you for your patience and understanding. Please let me know if you have any other questions. Thank you. 

Regards, 
Jorge 

[SoriaD_ · Accepted solution]

Hello @Craw 

Hello again, we haven’t seen your form submission come through.

Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best regards,

Douglas.