Nest App & Home App Show Different House for Nest Thermostat

[DadFromTheMill]

I have one Nest thermostat at my "Infinity" home, and just installed two new Nest thermostats at my "Bangate" home (dual zone).  The Nest app correctly shows the new thermostats at Bangate.  The Home app incorrectly shows the new thermostats at Infinity.  Because the Home app evaluates energy efficiency and leafs, the new thermostats need to be properly located.  How do I move them from Infinity to Bangate?  Nest 3rd Gen thermostats, Samsung Galaxy devices with Android apps.

[MplsCustomer]

@DadFromTheMill 

I would think you should see the same devices in the same Google Nest "homes" in the Google Nest app and the Google Home app if you are logging into the two apps with the same Google (gmail) account and password. If you really have a mismatch about what's in your "homes" between the two apps, maybe you should contact Google Nest Support:

https://support.google.com/googlenest/gethelp?hl=en

[Jeran]

Hey there DadFromTheMill,

I'm just checking up on this thread, did you have any more questions or need any additional help? 

Thank you for helping out on this thread, MplsCustomer!

Best regards,
Jeran
 

[DadFromTheMill]

Not sure what you mean by additional help - there hasn't been a helpful answer yet. I'm using the same Google account in both Nest and Home app. Not sure that calling 1-800-wait-forever will be useful but if that's my only option... 

[Jake]

Hey there,

Sorry for the late reply, and to hear about the trouble you are running into. I wanted to follow up with you, and see if you are still having issues. Please let me know, as I would be happy to take a closer look, and assist.

Best regards,

Jake

[Jeff]

Hey DadFromTheMill,

I just wanted to check in and see if you saw MplsCustomer's latest reply and to see if that gave you the info you needed or to see if you were still trying to get these problems sorted out. Let me know if you're still looking for help on this.

Thanks,

Jeff

[Jeff]

Hey DadFromTheMill,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff

[MplsCustomer]

@DadFromTheMill 

On a different thread in this forum (https://www.googlenestcommunity.com/t5/Nest-Thermostats/Linking-Nest-app-to-Google-Home-app-and-Alex...), where a customer installed a Nest Learning Thermostat in the Google Nest app and it wouldn't show up in the Google Home app, they tried the following and it seemed to trigger a re-sync that caused their thermostat to appear in the Google Home app:

They created a new dummy "home" in the Google Nest app, with nothing in the "home". Then they went to the Google Home app and found the the new "home" was there. They deleted the new dummy "home", which was still empty, in the Google Home app. Then their thermostat appeared in the Google Home app in their original "home".

I don't know whether this would help in your situation, but perhaps it might.