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Nest App does not allow me to control temp

Community Member

The Nest app will not allow me to control temp. It only shows home and away. I have attempted to sign into account and e-mail / password come back not matched. Asked to reset password and get no e-mail returned. Have deleted app and reinstalled to no avail. I have gone into Google home to link and still nothing. 


Community Specialist
Community Specialist

Hello Shadow01,


I'm sorry to hear you've lost access to your Nest Thermostat in the Nest app, and I appreciate the steps you've taken. I'd be happy to take a look at this for you.


Try using any other email address you might have linked to your thermostat. If you only know one, try checking for other available structures where it might be connected. Check out this guide on how to switch home structures.


Please let me know if that helps or if the issue still persists.




Hey there,


I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.



Hi Shadow01,


I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.