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Nest App freezes

Chris44
Community Member

‎10-07-2023 08:37 AM

So I have my new nest thermostat up and running except the nest app won’t let me finish setting everything up within the app. I get to the point where it asks me which room I installed the thermostat in and when I click dining room the app freezes and won’t continue. I’ve uninstalled the app, restarted my phone to no avail tho. Any suggestions? 

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Lance_L
Community Specialist
Community Specialist

‎10-09-2023 07:37 PM

Hi Chris44,

 

Thanks for posting in the Community.

 

I’m sorry to hear that you’re having trouble setting up your Nest thermostat. Let’s check it out.

 

A few questions: what country are you located in? What model of Nest thermostat do you have? What kind of HVAC system do you have? Also, did you notice any error codes on the display?

 

Please try the troubleshooting steps below:

 

  1. Check for any iOS updates and install them, if available.
  2. Uninstall the Nest app.
  3. Restart the iOS device.
  4. Reinstall the Nest app.
  5. Set up the Nest thermostat.
  6. If the issue persists, try a different mobile device.

If the Nest app or thermostat shows any error codes, check out this guide to help you troubleshoot Nest thermostat help codes.

 

Let me know how it goes.

 

Best,

Lance

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