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Nest App not Displaying Inside Temperature Numerically

JeffLerner
Community Member

My 3rd gen Nest Learning Thermostat displays target temp AND current temp, both graphically via lines on the circular display, and numerically, however, the app displays target temp graphically and numerically but not the current inside temp.

I can see a line in the app for the current temp but there are no digits displayed.

Got to be a bug in the app?

12 REPLIES 12

johnCNA
Bronze
Bronze

I don't know if it's a bug or just the way it has been programmed.   What I have noticed is if the set temp and actual temp are close together, it won't display the actual temp.  When the two lines on the 'dial' on the screen are farther apart, it shows the actual temp.

On the Home app, it always shows the actual temp below the screen 'dial'.  But the Home app does not show the outside temp like the Nest app does.  The Nest app shows the programming function, the Home app does not.  Odd to see the inconsistencies between the two.

JeffLerner
Community Member

Doing some further investigation, I’ve found a comment that if the inside temperature is within 3 degrees of the set temperature, the Nest  won’t display the numerical temperature …

 

Don’t know if true, but if so can’t understand the logic behind that…

johnCNA
Bronze
Bronze

I don't think the 3 degree variance is the issue, although it might be an element in the programming.  This morning, my app was showing this - the set and actual temp were the same.  It seems to me that it mostly does not show the actual temp when the actual is below the set temp but within a degree or two/three, perhaps.

 

Screenshot_20220127-065734_Nest.jpg

hmmm..well, that strikes me as strange…in any case, my expectation and requirement is to display both the inside temp and set temp both graphically and numerically continuously…on the device and in the App…flat out don’t get why this isn’t happening…why would Google see fit not to do this ??…

 

I’m beginning to have serious concerns about the software for this device…right now my nest bow showing its in ECO mode…we were all out of our place for a couple of hours so yeah, that’s right,  but I’ve now been home for 45 minutes and it still hasn’t shifted back into normal mode…I’ve literally danced in front of the device to let it know I’m home but no joy..

I agree- Google Nest programmers should change the Nest App to always display set point and current room temp alphabetically as well as the line(s). If not, and the lines are on top of each other, you really don't know what the two temperature displays are.

larentgu
Community Member

I have the same issue and it’s just a new occurrence, in the last 2 days.  The app was displaying the numerical value for years before. Is this something that can be fixed or has the app been updated to stop showing this? What I see now is a dot with no numerical value. Would be nice to know from the app owners why this had suddenly occurred in order to stop wasting time trying to fix it if it’s a permanent change. 

I’m not aware of any app updates ..I’m on version 5.68.0…how about you ??..I’m still only seeing one number in the Center of the App graphic dial.

also HomeAway doesn’t work but that’s in another thread..don't get me started on that one..

larentgu
Community Member

On version 5.68.00.11.

This issue did not occur until yesterday. So for years it worked correctly and suddenly no numerical value. Has this also been sudden on your end?

Do you happen to know if Google looks at these comments in order to gives us direction? I just want know if there’s hope for a fix or if this is the new normal. 

At least I have a dot showing the current temp. At worst, I can move the set temp dial to see exactly what the current temp is. Not ideal and very much disappointed I was not informed of this change by the app provider. 

 

My 3rd Gen Learning shows the internal temp sometimes and sometimes not, in the Nest app. It always shows the internal temp in the Home app. There are so many odd discrepancies between the two apps. I'm guessing it's two different developer teams who don't talk to each other often. 😳

Screenshot_20220407-121857_Home.jpg

Screenshot_20220407-121842_Nest.jpg

 

I’ve found that Google support is responsive to Twitter postings 

Jay83
Community Member

I’m having the same issue. Annoying and so stupid. Shows the temp I have set the AC to but not the current temp. Just a line representing the current temp, which I can see it’s warmer then set temp. But no idea what it actually is. Fix this! 

PierreF
Community Member

C61E00BE-0284-4BE9-A584-8310197A0D02.jpeg

 I too am having this issue but I looked closer and the current temp is there but the font is messed up and lost in the lines so you can’t see it.   Definitely a bug…