Nest App will no longer connect to my Samsung Galaxy

[LouisaHadden]

Nest App will no longer let me log in on my Samsung Galaxy A52.

Very frustrated as when I try to reset my password I do not get an email.

Google products control us but are crap.

Looking for help.

[MplsCustomer]

@LouisaHadden 

Are you able to log on using another phone or tablet? Or on a computer at home.nest.com?  Or, if you are using a Google Account for access, can you log in at home.google.com?

If you need to try contacting Support, you can use the link and instructions on this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EdmondB]

Hello LouisaHadden, 

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the input, @MplsCustomer.

Thanks,
Edmond

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here

Best.
Edmond