Nest Aware subscription

[Johnom]

I recently sold a house and removed a camera and three protect products from my account before completion. I have a nest aware subscription for the house I am unable to cancel in the APP as I am told I have left the home. Can anyone advise how to cancel the subscription?

[MplsCustomer]

@Johnom 

If we go to the Subscriptions Management page in the Google Store below and click on our Nest Aware subscription, and on the next page click on the "More" icon (the 3 blue vertical dots), we get a popup window with a "Cancel subscription" option.

https://store.google.com/subscriptions

[Johnom]

This is the message I get 

[Johnom]

Thanks for the reply. I have tried what you suggest but that appears to cancel the other live subscription for my main home. 

[MplsCustomer · Accepted solution]

@Johnom 

Maybe when you remove all of the Google Nest devices from a Google Nest "home" and then leave the home, Google Nest automatically cancels your Nest Aware subscription.  Your message seems to imply that. Was your subscription paid monthly or annually? You could watch your credit card account and see if it actually cancels.

Did you get any cancellation email from Google Nest? (Probably not; the whole way Google Nest manages Nest Aware subscriptions seems inadequate.)

You could also try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."  I don't know what support you actually get, but that's what it says.

https://support.google.com/googlenest/answer/9233159?hl=en

[Johnom]

Hi thanks for the further reply, I think you may be right that the subscription is automatically cancelled if you leave a home. My subscription was paid annually so I will wait and see what happens in July. Agree the support from Google is less than clear 

[EmersonB]

Hello everyone,

@Johnom thanks for reaching out here in the Community. I understand that you've already made some steps to cancel your subscription and I wanted to confirm, do you have the old Nest Aware subscription? Also, when you check your subscription, are you signed in to the same account that you used from your old house? Have you created a new home structure for your new house? Looking forward to your response.

I appreciate the help, MplsCustomer.

Best,

Emerson

[Johnom]

Hi Ebedia

I had a good call with Nest and they deleted the account for the house I sold. As that was a second home I already had Nest at my main home so no need to transfer 

[EmersonB]

Hi Johnom,

I'm dropping by to ensure that everything is covered here. It's good to hear that you were able to reach our support team. I just wanted to follow up if you're still in need of assistance. Keep us posted.
 
Thanks,
Emerson

[EmersonB]

Hey Johnom,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further. 
  
Thanks,
Emerson

[Johnom]

Hi I think I am sorted thank you 

[EmersonB]

Hey Johnom,

Thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Emerson