Nest app showing wrong temperature

[Manol007]

• Nest app showing 0C outside when actual temperature outside is 7C 

[MplsCustomer]

@Manol007 

The Google Nest app is supposed to get weather info from the internet based on the home address you've entered in the app. I don't know what it uses as its source; some posts say it's the Weather Channel.

[aatienza]

Hey Manol007,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[Manol007]

Hi Archie no we still have the same problem after resetting many times and putting correct address all over again I am just giving up. It doesn't work for me for some reason and I can't figure out why...app constantly showing 0 degrees no matter the outside weather.

[Jake]

Hey there,

Sorry for the late reply. I wanted to follow up. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Manol007]

Hi Jake 

Yes we still have the same problem.  Is there any step by step tutorial whet we can follow guidence and get this sorted?

[Jenelyn_O]

Hi there,

Chiming in — I'm sorry for the late reply. Could you please try creating a new home structure for your thermostat? It will help us to isolate the issue further. 

You can follow the steps here: 

1. Create a new home structure for your Nest Thermostat.
   1. Open the Nest app then at the top left, tap Menu.
   2. Tap add or the plus sign then continue.
   3. Give your home a name then follow the prompt.
2. After creating a new home structure, remove your Nest Thermostat from the previous home.
3. Once removed, add your thermostat to your new home structure then monitor it.

Please let me know how it goes.

Thanks @Jake and @MplsCustomer, for your help.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Dan_A]

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Regards,

Dan

[rscheib86]

How do I get help with my best turning on by itself when everything is set

to off with no auto scheduling or nothing on?