Nest thermostat looked

[melina]

Hello, I no longer have control over my heating and I am unable to unlock it after someone looked  my Nest thermostat, which is no longer available in the app. Is it possible to reinstall it?

[David_K]

If your thermostat is still connected to Wi-Fi and you can see it in the Nest app, you can unlock it using the app:
Lock and unlock your Nest thermostat - Google Nest Help

If you can't see it in the app anymore, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[Jenelyn_O]

Hi there,

Chiming in — @melina, I hope you get the answer you're looking for provided by davidking. Please let me know if you still have questions or concerns as I'll be willing to assist you further.

@David_K, I appreciate your help.

Best,

Jenelyn

[EmersonB]

Hi everyone,

@melina I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? Were you able to perform the steps and check the link that davidking has shared? In case you have an update, you know where to find us.

I appreciate the help, davidking and Jenelyn.
 
Thanks,
Emerson

[EmersonB]

Hey melina,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson