10-10-2022 11:33 PM
I have installed a Nest E. Home & Away assist is turned on with only the Nest E being used to work out if I'm home or away. The Activity history is only showing Away events so I cannot tell why it is sometimes showing Home when I'm not home.
10-11-2022 01:19 AM
Do you have your home location set up in the Google Home app?
https://support.google.com/googlenest/answer/7551002
And does the Home app has enough rights on your phone to use the location services? 🙂
10-13-2022 01:20 AM
My home location is setup but I don't want to use my phone location for Home and Away assist. I only want to use the Nest E sensor. In Activity History it shows when there has been no activity detected by the Nest E and sets it to Away but it doesn't show when activity is detected by the Nest E to set it to Home.
10-19-2022 04:25 PM
Hi folks,
I wanted to stop by and see how I could help.
@RXShorty, I appreciate for assistance.
@PeterScriven, thanks for letting us know. I did find a helpful link with some troubleshooting steps; make sure that "What Decides if you're Home" is enabled and try restarting your Nest thermostat to refresh. Have a look at this article and let us know if you need more help.
Best regards,
Mark
10-23-2022 09:09 AM
Hi everyone,
@PeterScriven I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.
I appreciate the help, @mark and @RXShorty.
Thanks,
Emerson
10-24-2022 10:21 AM
Hi there,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Mel
10-25-2022 09:06 AM
I'm on holiday at present so can't try resetting it to see if that works. Please can you leave this ticket open until I get back and can test it. Thanks
10-26-2022 09:37 AM
Hi PeterScriven,
Thanks for getting back to us. I understand you can't reset it since you're away.
No worries! We'll leave this thread open for a few more days for you to continue troubleshooting whenever you're available. Also, feel free to reply and we would be glad to know what would be the result.
Best regards,
Mark
11-01-2022 06:33 AM
Hi there,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Mark
11-02-2022 06:45 AM
Hello PeterScriven,
It has been a few days since the last reply, and I am going to lock the thread in 24 hours. If you have any questions, please feel free to create a new post.
Best regards,
Mark
11-02-2022 11:46 AM
Hi,
I've restarted it. I still only have away Away entries in the Activity History. I'll check tomorrow to give it 24hrs
Regards,
Peter
11-02-2022 12:05 PM
Hi there,
Thanks for getting back to us.
Please observe its behavior, and I would be glad to know what the result would be.
Keep me posted on how it goes.
Best regards,
Mark
11-03-2022 12:27 AM
Unfortunately, it still doesn't appear to be working. I only have Away entries in the Activity History. It appears to be starting the heating correctly so it knows someone is in the flat. It just doesn't seem to be recording it in the Activity History.
11-04-2022 11:12 AM
Hello PeterScriven,
Thanks for monitoring, and I'm sorry to hear the issue still persists.
We'd like to take a look into this for you. Please fill out this form so we can investigate it and let us know once you're done.
Best regards,
Mark
11-07-2022 05:36 PM
Hey there,
It's us again. Were you able to fill out the form?
I appreciate the help, everyone.
Thanks,
Archie
11-08-2022 05:41 AM
Just filled it out.
Thanks,
Peter
11-08-2022 10:54 AM
Hi PeterScriven,
We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.
Best regards,
Mark