Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Thermostats
I have a bad connection and it is the plastic base. Can I buy just the base without the thermostat?
3rd Gen Nest Learning Thermostat - Battery Issue
The 3rd Gen Nest Thermostat has a Li-Ion 3.7 V battery that is not replaceable without some serious engineering work. My thermostat battery is dead and I called to get a replacement battery but alas, it is not designed to be replaceable. I asked the ...
Stopped working with Google Home app
Had the Nest Thermostat connected for over 4 years with no issues but recently the Nest app started to show as offline, so I have had to remove, reset and reinstall everything. The thermostat has connected to the Nest app fine but when I try to add t...
Remote restart of Nest thermostat
Each time I loose internet or power (and therefore internet), the thermostat does not restart. If I am home, I have to push the dial and it restarts. If we can connect remotely to power companies for them to control Temps during peak periods. Why don...
Resolved! Low Battery message won't go away
About a week ago I got a notification that my Nest thermostat had a low battery. The message code was N261 - low power to C wire. The C wire is connected though. Our old thermostat was ancient and none of the wires were labeled when we installed the ...
W5 error message
My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. None of my other nest the...
I want to permanently disable Seasonal Savings.
This setting is causing a ton of trouble for me. My thermostat will not respond to changes from the Nest app on my iPhone. I don't want Seasonal Savings on ever. I know my house. I know when it is too hot or too cold. It's great to be able to change ...
Heat turning off
Hi,Twice in the past 2 weeks we have woken up to the heat being off on the thermostat. I checked my voice logs to see if something was said instructing the heat to be turned off but I found nothing. I have the thermostat set on a schedule. Is there a...
