My Nest Thermostat won't connect to the internet, display showing "nest.com/w5". Tried restart four times, still the same error message. Need help, Is it faulty?
I'm sorry to hear you're having an issue connecting your thermostat to your Wi-Fi network, and I appreciate all the steps you've taken. We'd like to take a look at this for you.
Could you please fill out this form with the needed information? Let me know once you're done.
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