Nest thermostat app stopped working.

[MWM3]

Wants me to “add device”. Thermostat is already added.

[Jenelyn_O]

Hi MWM3,

Thanks for posting in the Google Nest Community forum. Is your Nest Thermostat visible on your account? If not, could you please check if you have multiple home structures, and see if your thermostat is there?

You can follow these steps to switch between homes: 

1. Open the Google Home app.
2. Tap the name of the current home.
3. Select a new home from the drop-down. If a drop-down list doesn't show, there's only one home in the Google Home app.

Best,

Jenelyn

[Jenelyn_O]

Hi MWM3,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Markjosephp]

Hello folks,

Thanks for the help here, Jenelyn.

@MWM3, I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Regards,

Mark