I have installed a Nest E. Home & Away assist is turned on with only the Nest E being used to work out if I'm home or away. The Activity history is only showing Away events so I cannot tell why it is sometimes showing Home when I'm not home.
My home location is setup but I don't want to use my phone location for Home and Away assist. I only want to use the Nest E sensor. In Activity History it shows when there has been no activity detected by the Nest E and sets it to Away but it doesn't show when activity is detected by the Nest E to set it to Home.
@PeterScriven, thanks for letting us know. I did find a helpful link with some troubleshooting steps; make sure that "What Decides if you're Home" is enabled and try restarting your Nest thermostat to refresh. Have a look at this article and let us know if you need more help.
@PeterScriven I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
I'm on holiday at present so can't try resetting it to see if that works. Please can you leave this ticket open until I get back and can test it. Thanks
Thanks for getting back to us. I understand you can't reset it since you're away.
No worries! We'll leave this thread open for a few more days for you to continue troubleshooting whenever you're available. Also, feel free to reply and we would be glad to know what would be the result.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
It has been a few days since the last reply, and I am going to lock the thread in 24 hours. If you have any questions, please feel free to create a new post.
Unfortunately, it still doesn't appear to be working. I only have Away entries in the Activity History. It appears to be starting the heating correctly so it knows someone is in the flat. It just doesn't seem to be recording it in the Activity History.
We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.
