Nest E-thermostat

[mikeatthemeadow]

I am in my house after 4:00 pm, but my Thermostat still automatically switches to 'Away' sometime between 5:00 & 9:00. I used to have my Thermostat decide when I'm home using my phone, but deselected the phone hoping that may be the problem, but it still occurs.

Is it possible to have my thermostat always see me at home? I am at home 23+ hours a day, only go out to walk my dog & don't even take my phone. 

Any suggestions of what I can/should do to stop this from happening?

I typically go to bed 8 8:30, and have woken up in the middle of the night with the thermostat thinking I am 'away', setting itself to 'Eco' and the temperature being in 60 (which is a bit cold for me, I have it scheduled to be 69 at night)

Thanks,

Mike

[Jenelyn_O]

Hi mikeatthemeadow,

Phone location can make Home/Away Assist more accurate, but it can be disabled if you want. 

To disable phone location, follow these steps:

1. Open the Nest app.
2. Tap Settings 
3. Select Home/Away Assist.
4. Choose What decides if you’re home.
5. Select Use phone location.
6. Tap the switch to enable or disable phone location for Home/Away Assist.
7. Also, I would suggest disabling the Auto schedule.
   • Settings > Nest Sense > Auto Schedule

You can visit this article for more information.

Best,

Jenelyn

[mikeatthemeadow]

Thanks for your help Jenelyn

[Jenelyn_O]

Hi there,

I'm happy to help! Did those steps work? Please let me know if you're still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[mikeatthemeadow]

It seemed so simple, so I thought it would, but no it hasn't.

 With my early morning dog walks I take my phone with me, so I'd expect it to switch to 'Away' while I'm out of the house, then switch back when I get home, But about 1 - 2 hours after I get home it switches to 'Away' (after I've been home for a while🤔) and only switches to 'Home' if I switch it.

Then for our afternoon walks (only about 10 minutes) I leave my phone at home and it still  switches to 'Away` ( about an hour after iI am back home). If I don't switch it myself to 'Home' before going to bed, it gets really cold (cold for me at least) I have it schedule =d to be 68, but it drops on Eco down to 60.

[Jenelyn_O]

Hey mikeatthemeadow,

Thanks for the update. I know it's been a while, I'm sorry for that. Could you please try removing your Nest Thermostat from the app then do an Account Connection reset on your thermostat? After that, add your thermostat back to the app and make sure to allow the location for Home/Away Assist. 

You can follow these steps on how to do an Account Connection reset:
 

1. Go to your thermostat Quick View menu.
2. Go to Settings.
3. Look for Reset.
4. Select Account Connection then proceed.
5. Connect your thermostat to your Network before adding it back to the Nest app.

Regards,

Jenelyn

[Jenelyn_O]

Hi there,

Checking in — were you able to try adding your Nest Thermostat again to the Nest app? Please keep me posted.

Best,
Jenelyn

[Jenelyn_O]

Hello there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,
Jenelyn