Nest E turning off problem

[Julian3]

I have a Nest E which has worked fine since it was installed 2 years ago. All of a sudden it consistently switches off after a few minutes in Heat mode. The screen then has a graphic with the green leaf and referencing a time 8 hours away at the bottom, and says it will heat in 45 minutes but it has turned off? 

[Patrick_Caezza]

How is it wired? Does it have a C wire connected?

[Julian3]

Yes, C wire connected.

[Julian3]

Any other suggestions?

[Jenelyn_O]

Hi there,

Thanks for reaching out; I'm sorry for the delay. Home/Away Assist uses both Nest product sensor data and your phone's location. The green leaf is an indicator for Eco that triggers your thermostat and detects that you're away. Disabling the Home/Away assist and Auto-Schedule would help to avoid expected temperature changes.

You can visit this link for more information. 

I appreciate your help, Patrick_Caezza.

Best,

Jenelyn

[Dan_A]

Hi folks,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

[Dan_A]

Hi Julian3,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan