Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
all heat no cooling
I have checked all my wires and the yellow which according to other post, controls the ac functions, is completed seated in the connector yet I still only get only heat functions. A/ C doesnt even show on the display. I could swear that I saw a snowf...
Resolved! Thermostat Compatibility
HiCan someone advise if my current wiring to an evap and gas ducted heater is compatible with the Nest Thermostat.Appreciate any assistance - or if any more info/details are required, I can provide Cheers,Chris
Offline
Nest thermostat on phone app and Google hub display says offline but thermostat says it’s online and connected. This happens all the time! Any quick solutions other than having to remove device and setting everything up from scratch each time? I’m ab...
Warranty Replacement
I have contacted Google to inform them that my nest sensor has stopped working. It is still under warranty. I have heard nothing back from them not even an acknowledgement. Anyone else had the same experience with crappy customer service ?
Not cooling only heat
Have had the best for a year or two. No problems. Now will only heat not cool. Any ideas I try every single step like changing O to B and B to O and Rh to Rc and nothing .
New Home - Heatlink not provided
Hi,I recently moved into a new property and the previous owner has left a Nest Thermostat 3rd Gen installed, but has not provided the heatlink. Is it possible to buy a heatlink ONLY to pair with my thermostat? Thanks!
Moved to a home where the owner didn't remove the thermostat from their account
So I know I need to reset the thermostat. But I don't know about the wires. Does the thermostat know the wire configuration? I am afraid if I reset the thermostat I may render it inoperable. What do I need to know before I start into the process of s...
Nest thermostat
Im a Nest thermostat user, last year, my thermostat decided to stop working. This was because of a faulty heat link. As a good will this was replaced. The replacement was sent in March last year (a whole new device that included the display aswel) ca...
Brightness setting
Can google update the nest 2020 version to include a brightness setting? The nest thermostat is very dim in low light conditions. Its bright when the room lights are on or daytime, but at night screen is very dim
Home/Away Assist, returning home always stuck in eco mode. Still not resolved since OP 3Nov2021
Original post/thread found here but so called Community Specialist saw fit to lock it down due to inactivity, which was total b u l l. It might be possible that they missed the recent activity as it doesn't always flow in a linear fashion, with newco...
