Nest Gen 2, will not hold temp at 76. Constantly creeps up to 78

[Luvarose]

I have turned off eco and home away but thermostat still creeps up to 78.  At least three times a day I have to adjudt temperature.  Want it at 76 constantly.  Please help!!  Nest Gen 2.  Step by step instructions.....ugh!!

[Markjosephp]

Hello Luvarose,

Uh oh! I'm sorry to hear that your thermostat won't stay at the temperature you've set. Let's sort this out.

Did you create any Temperature schedules? If so, I'd suggest checking for any set temperatures and editing if needed, or removing them. Also, disable the Auto-schedule in the Nest Sense settings or in the Nest app. Then, restart the thermostat once the changes have been made.

Let me know how it goes.

Regards,
Mark

[Jenelyn_O]

Hi there,

Chiming in — were you able to try the troubleshooting steps that have been provided above? Please let us know how it goes.

I appreciate your help, Mark.

Best,

Jenelyn

[Luvarose]

Thank you.  Can we use the app to reset or physically restart on the nest itself?

[Jenelyn_O]

Hey Luvarose,

Thanks for that question. Unfortunately, you have to go to the actual device to restart it. Please keep me posted.

Kind regards,

Jenelyn

[Jenelyn_O]

Hey there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[zoeuvre]

Hello all, 

@Luvarose, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

I appreciate your help here, Mark and Jenelyn. 

Cheers,

Zoe