Nest Gen 3 Heat Running when A/C is on

[smith6cr]

Hello,

I'm trying to wire up my new nest and when I run the A/C, it turns the heat on.  I'm pretty lost on what I'm doing wrong.  Everything looks like it matches up properly.  Any ideas?  Thank you!

This is the version I have: https://www.costco.com/google-nest-learning-thermostat-with-nest-temperature-sensor.product.10057433... 

[smith6cr]

When I run testing, this is results:

Cooling Stage 1- Cool

Cooling Stage 2- Heat

Heating Stage 1- Cool

Heating Stage 2- Heat

So its obvious something is wrong.  But I don't know which wires are incorrect??

[Jake]

Hey smith6cr,

My apologies for the late response. I wanted to reach out and see if you are still in need of any help? Please let me know, as I would be more than happy to look into the issue further for you.

Best regards,

Jake

[smith6cr]

Hi Jake,

I am still stuck on it. My nest is sitting in the box still haha. Any ideas? Thank you!

[Jake]

Hey smith6cr,

I am sorry, but I am having trouble finding what could be the issue without being there in person. I would recommend having a Nest Pro come out and take a closer look, as they would be able to ensure your system is working as intended. 

Best regards,

Jake

[smith6cr]

Hi Jake,

Would better photos help?  I can attach some larger photos

[Jake]

Hey smith6cr,

Glad to hear the pro is coming out to fix the issue and ensure everything is good to go. If you run into any questions after the installation, I am more than happy to help out at any time. Hope you have an amazing rest of your day. 

Best regards,

Jake

[Jake]

Hey smith6cr,

I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake

[smith6cr]

Hi Jake,

Thanks again for trying to help. I went ahead and paid the $165 to have a nest pro come out.  Its expensive but it seems my dual zone system is pretty complicated and I don't want to break anything by setting up incorrectly.