Nest Gen 3 wifi issues

[Jw4767]

My Google Home app shows that my thermostat is not connected but when I log into my router I can see that it's connected. It's connected to a Nest gateway like my camera and nest Yale lock. I see the lock and the camera but not the thermostat. I can see the thermostat has an IP address, is connected via 5ghz, and has a strong signal. Is anyone else having this issue? 

[cjrenick71]

Yes, my thermostat shows offline on my Google Home app, but when I go to the thermostat it says it's connected.  I have had nothing but trouble with the Nest thermostat since I bought it.

[Markjosephp]

Hello folks,

I'm sorry to hear that you're both having issues with your Nest thermostats that went offline or disconnected from your Wi-Fi network. I'd be happy to take a look at this for you.

To isolate:

• Could you tell us what type of Nest Thermostat you have?
• How far away is it from your router?
• Gather the power readings in the Technical Info settings or Equipment settings.
• Please provide a rundown of all the steps you've tried.
   

I'll look forward to your response.

Regards,
Mark

[Markjosephp]

Hi everyone,

I'm checking back in — how's it going? Still need our help?

Thanks,

Mark

[Markjosephp]

Hello folks,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks,

Mark