03-01-2023 02:57 PM
Hello,
The Heat Link of my Google Nest Learning Thermostat (V3) has suddenly stopped working after exactly 2 years and 2 weeks of service: the box looks dead, no LED is lit, no response to pressing / holding the button nor to power cycle. Checked the fuse, connection wires, still unable to identify the cause.
The questionnaire filled:
How long has your thermostat been installed for? - exactly 2 years and 2 weeks
Did the issue happen during the installation? - No
Is there any error on the Nest thermostat display? - H72
Have you had any power cuts recently? - No
Have you had any work done on your electrical or heating systems recently? - No
How many zones are present in the setup? - Just one
03-02-2023 06:14 AM
Hi there! Thanks for all the details. Do you have a previous case number in order to add the information to it?
03-02-2023 06:24 AM
This is my first message here, just followed the template other people used.
Please let me know if you need further info
03-02-2023 06:40 AM
I see, I thought one of my colleagues sent you the template. I'll do my best to assist you, in this case. I sent you an email with a form. Please complete it in order to create a case for you and we'll continue from there.
03-04-2023 07:49 AM
Hi there! Just checking in with you. Did you see the message from above?
03-04-2023 02:00 PM
Hello Oana,
thank you for reaching out. I have seen the message above and acted on it: filled in a Support ticket as recommended by another e-mail I've received. Now it's weekend, so I expect to see further progress next week.
Have a nice weekend 🙂
03-05-2023 04:49 AM
Oh, I'm glad that this has been taken care of. I'll close this thread from now, if anything. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Have a nice weekend.