Nest showing as offline when google family member added

[Ny167]

Hello.

I originally added my thermostat using a Nest account and then migrated it across to my Google account. I have since added my housemate to my Google family but the thermostat is showing as offline in her home app  she has full family access. Any ideas how to resolve this please? I have restarted the thermostat and checked its upto date but to no avail.

Any help is appreciated.

Thanks

[RnAElec]

close the app fully on phone, restart it

had this issue on a brand new install.

[amccas22]

Did you find fix?

[Ny167]

Thanks everyone. The only way I could fix it was to have both the nest and Google home app installed at the same time and signed in to both. To me this negates the point of the home app as I can only seem to do a subset of tasks on the home app, compared to what I can do on the nest app. I can't seem to adjust the schedule on the home app. 

Is this normal?

Thanks

[Jake]

Hey there,

Thanks for the helpful reply RnAElec.

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Ny167]

Thanks Jake. I have responded to an earlier post and will await further advice from the community.

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[Ny167]

Thanks Jake. 

[Jenelyn_O]

Hi there,

I saw your post and wanted to chime in — I'm sorry for the delay. I just want to follow up if you're still encountering the issue. Please let me know as I'll be willing to assist you from here. 

Thanks for your help @RnAElec and @Jake.

Best,

Jenelyn

[Markjosephp]

Hello folks,

I know it has been a while, but I wanted to ensure that everything is covered here. Please let us know if you have any other questions or concerns.

Regards,

Mark

[AbigailF]

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi