Nest Heat Link has stopped working, no lights after 2 years of service

[Krolyk]

Hello,

The Heat Link of my Google Nest Learning Thermostat (V3)  has suddenly stopped working after exactly 2 years and 2 weeks of service: the box looks dead, no LED is lit, no response to pressing / holding the button nor to power cycle. Checked the fuse, connection wires, still unable to identify the cause.

The questionnaire filled:
How long has your thermostat been installed for? - exactly 2 years and 2 weeks
Did the issue happen during the installation? - No
Is there any error on the Nest thermostat display? - H72
Have you had any power cuts recently? - No
Have you had any work done on your electrical or heating systems recently? - No
How many zones are present in the setup? - Just one

[OannaCG]

Hi there! Thanks for all the details. Do you have a previous case number in order to add the information to it? 

[Krolyk]

This is my first message here, just followed the template other people used.
Please let me know if you need further info

[OannaCG]

I see, I thought one of my colleagues sent you the template. I'll do my best to assist you, in this case. I sent you an email with a form. Please complete it in order to create a case for you and we'll continue from there. 

[UanaC]

Hi there! Just checking in with you. Did you see the message from above?

[Krolyk]

Hello Oana,

thank you for reaching out. I have seen the message above and acted on it: filled in a Support ticket as recommended by another e-mail I've received. Now it's weekend, so I expect to see further progress next week.

Have a nice weekend 🙂

[UanaC]

Oh, I'm glad that this has been taken care of. I'll close this thread from now, if anything. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Have a nice weekend.