10-10-2021 07:17 AM
Hi
my Nest Heat Link is not responding anymore. No lights and nothing when holding button in for 10, 20 and 30 seconds. I have also switched power off via isolation switch for more than 15 minutes and still nothing.
The thermostat shows error H71 and after taking the thermostat nearer to the heat link it seemed to connect but although I could change the temperature on the thermostat, the heating didn’t come on.
Any help on this would be much appreciated.
Thank you.
Simon Ray-Jones.
10-10-2021 09:01 AM
I noticed this issue today too.. no heating at all. Reading several forums this appears to be a common problem.
It’s a shame, I really like the interface and when it worked, it worked well. Now regretting installing. I called Nest support earlier and logged the issue. I know mine is still under warranty but unsure if Google will cover installation costs.
10-11-2021 01:06 AM
More people (including me) having the same issue; https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-Heat-Link/m-p/24429#M4592
10-13-2021 12:43 AM
I have contacted Google customer care and hopefully get a replacement soon.
11-09-2021 04:56 AM
Hello everyone,
I'm sorry for the late reply. How's it going with your Heat Links. Is there anything I can do to help?
11-09-2021 05:00 AM
All is ok. A replacement heat link was sent out and working fine now.
Thank you
11-09-2021 05:02 AM
Awesome. I'm glad to hear that. If anything comes up, I'm only a message away.
11-10-2021 02:52 AM
My new Heatlink also fixed the problem. Thanks
11-10-2021 02:57 AM
Hey @Javdalen. I'm glad to hear that. If there's anything I can do for you, let me know.
12-01-2021 05:20 AM
Hello there. Just checking in. Is everything ok with your thermostat?
12-01-2021 05:58 AM
Yes the new Heatlink is working fine!
12-01-2021 06:00 AM
That's awesome. I'm going to close this thread. Should anything come up, feel free to open a new one.